Privacy Policy

1. Information We Collect

Smartlottofinder collects various types of information to provide and improve our sports betting platform services. We collect personal information directly from you when you register, use our services, or communicate with us.

Personal Information

• Name, email address, phone number, and date of birth
• Username, password, and account preferences
• Payment information and transaction history
• Government-issued identification for verification purposes
• Communication records and customer service interactions
• Device information, IP address, and browser details

Automated Data Collection

We automatically collect certain information when you use our platform, including website usage data, betting patterns, and technical information about your device and connection.

2. How We Use Your Information

We use collected information to provide, maintain, and improve our services while ensuring compliance with Australian gambling regulations and anti-money laundering laws.

• Process account registration and identity verification
• Enable betting activities and process transactions
• Provide customer support and respond to inquiries
• Send important account notifications and security alerts
• Analyze usage patterns to improve our platform
• Comply with legal obligations and regulatory requirements
• Detect and prevent fraud, money laundering, and other illegal activities
• Customize your experience and provide relevant content
• Conduct market research and platform analytics

3. Information Sharing and Disclosure

Smartlottofinder does not sell your personal information. We only share information in specific circumstances as outlined below, ensuring all data transfers comply with applicable privacy laws.

Service Providers

We may share information with trusted third-party service providers who assist in operating our platform, including payment processors, identity verification services, and technical support providers.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, prevent fraud, or ensure platform security and integrity.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

4. Data Security Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include industry-standard encryption, secure data transmission, and regular security audits.

• SSL/TLS encryption for all data transmission
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection protocols
• Multi-factor authentication for account access
• Automated monitoring for suspicious activities
• Regular backup and disaster recovery procedures

5. Your Privacy Rights

Under Australian privacy laws, you have specific rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data.

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request limitation of processing in specific situations
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of data processing
• Withdrawal: Withdraw consent for data processing where applicable

6. Cookies and Tracking Technologies

Smartlottofinder uses cookies and similar technologies to enhance user experience, analyze platform performance, and provide personalized content. You can manage cookie preferences through your browser settings.

Types of Cookies We Use

• Essential cookies for platform functionality and security
• Performance cookies for analytics and platform optimization
• Functional cookies for personalized user experience
• Marketing cookies for relevant advertising and promotions

Third-Party Analytics

We use Google Analytics and other analytics services to understand user behavior and improve our platform. These services may collect information about your browsing activities across different websites.

7. International Data Transfers

Your information may be transferred to and processed in countries outside Australia where our service providers operate. We ensure appropriate safeguards are in place to protect your information during international transfers.

All international data transfers comply with Australian privacy laws and include appropriate contractual protections to ensure your information receives the same level of protection as required in Australia.

8. Data Retention Policy

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account information: Retained while your account is active plus 7 years after closure
• Transaction records: Retained for 7 years as required by financial regulations
• Communication records: Retained for 3 years for quality assurance
• Marketing data: Retained until you withdraw consent or request deletion
• Technical logs: Retained for 12 months for security and performance monitoring

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer using the information below.